How to find tracking?
Tracking details of an order will be notify via email once it had been dispatched. Hence, it's import to whitelist our email address (updates@wedropship.com.au, no-reply@wedropship.com.au)
Alternatively, retailers can access their order status by logging into WeDropship.
These are the couriers that we partnered with:
| Couriers | Shipping Information |
| Australia Post | Items that weigh 22kg or less will be dispatched with Australia Post’s Internet enabled freight system (eParcel). When your order is dispatched, you will be given a consignment number. |
| Couriers Please | Items with weights of 25kg or less, max dimensions not over 0.8 meters and max volume not over 0.1CBM may be dispatched with Courier Please. |
| Hunter Express | Parcels weighing over 22kg may be dispatched with Hunter Express. |
| Aramex | For items that weight below 22kg with a lower cost than Australia Post, the item will be dispatched with Aramex. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. |
| Toll | Parcels weighing less than 30kg may be dispatched with Toll. Each parcel will carry a barcoded address label, enabling you to track your items through the Toll website. |
| TNT | Parcels weighing over 25kg may be dispatched with Toll. Each parcel will carry a barcoded address label, enabling you to track your items through the Toll website. |
| APE | For items that weight below 22kg with a lower cost than other couriers, the item will be dispatched with APE. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. (We will provide tracking status upon request, please contact wesupport@ozbgroup.com.) |
Signature on deliveries? Authority to leave?
For added security, all our deliveries require a signature upon receipt. In the event that you are not available to receive the package, the courier may leave the item in a safe place at their discretion. If you would like to provide authority to leave the package without a signature, you can make a request through the courier's tracking updates. Please note that any authority to leave is done so at your own risk.